Refund policy

Last updated: October 15, 2026

We want you to be confident ordering from Curebrook. Because many of the products we sell are medical and dental supplies, some items can't be returned once they leave our hands. Please read this policy before you order.

30-day returns on unopened items

You can return most unopened items within 30 days of delivery. To qualify, items must be:

• Unopened, unused, and in the original, undamaged manufacturer packaging, with all seals intact
• In resaleable condition, with all labels, inserts, and accessories included
• Returned with a Return Authorization (RA) number issued by us

Items that can't be returned

For the safety of our customers and their patients, the following items are final sale:

• Opened or used items, or any item with a broken seal or opened sterile packaging
• Single-use, disposable, or sterile items once the outer packaging has been opened
• Temperature-sensitive or refrigerated products
• Chemicals, liquids, and other products classified as hazardous materials (for example, certain irrigants, etchants, and bonding agents)
• Special-order, custom, or made-to-order items, and items marked "final sale" or "non-returnable" on the product page
• Items returned without a Return Authorization number

How to start a return

1. Email support@curebrook.com within 30 days of delivery with your order number, the items you'd like to return, and the reason.
2. We'll reply with a Return Authorization number and the return address. Some items ship from our manufacturing partners, so the return address can differ by product. Please don't send returns to any address without an RA.
3. Pack the items securely in their original packaging, write the RA number on the outside of the box, and ship them back using a trackable method.

Return shipping costs

If you're returning an item because you changed your mind or ordered the wrong product, you are responsible for return shipping costs. Original shipping charges are not refundable. We do not charge a restocking fee on eligible returns.

If the return is due to our error (wrong item shipped, or the item arrived damaged or defective), we'll cover return shipping and send you a prepaid label.

Damaged, defective, missing, or incorrect items

Please inspect your order when it arrives. If anything is damaged, defective, missing, or incorrect, email support@curebrook.com within 7 days of delivery with your order number and photos of the item and packaging. We'll arrange a replacement or a full refund, including any shipping charges, at no cost to you.

Refunds

Once your return is received and inspected, we'll email you to confirm whether it's approved. Approved refunds are issued to your original payment method within 5 to 7 business days. Depending on your bank or card issuer, it may take a few more days for the credit to appear.

Items that arrive opened, used, damaged, or missing parts, through no fault of ours, may be refused or receive only a partial refund.

Exchanges

The fastest way to get a different item is to return the original for a refund and place a new order.

Order cancellations

To cancel an order, contact us as soon as possible. If the order hasn't shipped yet, we'll cancel it and refund you in full. Once an order has shipped, it can't be cancelled, but eligible items can be returned under this policy.

Manufacturer warranties

Many products, including equipment and instruments, carry a manufacturer's warranty. If you have a warranty issue, contact us and we'll help you start a claim with the manufacturer.

Questions

Contact us at support@curebrook.com or +1 954-408-2478, Monday to Friday, 8 AM to 6 PM ET.