Shipping policy
Last updated: October 15, 2026
Where we ship
We currently ship to addresses within the United States. We don't offer international shipping at this time.
Shipping rates
| Order subtotal | Shipping & handling |
|---|---|
| Under $149 | $6.99 flat rate |
| $149 or more | Free |
The free shipping threshold is based on your order subtotal after discounts and before taxes. Your shipping cost is shown at checkout before you pay.
Processing time
Orders are processed within 1 to 2 business days (Monday to Friday, excluding U.S. federal holidays). Orders placed on weekends or holidays begin processing the next business day.
Delivery time
Once your order ships, most orders arrive within 3 to 4 business days. Delivery times are estimates and can vary with the carrier, your location, weather, and holidays. We don't offer expedited shipping at this time.
Orders that ship from more than one location
Some items ship from our own stock and others ship directly from our manufacturing and distribution partners. That means:
- Your order may arrive in more than one package, on different days, each with its own tracking number
- Items that ship from a partner may take 1 to 3 extra business days to process
You won't pay extra shipping because an order is split.
Professional-only products
Some products are sold only to verified licensed professionals. Orders that contain these items ship after your professional status has been verified. If we can't verify it, we'll contact you and cancel those items with a full refund.
Hazardous materials
Certain products, such as some chemicals and liquids, are regulated for transport. These items may ship by ground only and may not be deliverable to P.O. boxes or APO/FPO addresses.
Tracking
When your order ships, we'll email you a confirmation with tracking information. If your order ships in more than one package, you'll receive tracking for each.
Shipping address
Please double-check your shipping address at checkout. We're not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, contact us right away and we'll try to update it before the order ships.
Lost, delayed, or damaged packages
If your tracking shows "delivered" but you can't find your package, or if it's significantly delayed, contact us within 7 days and we'll work with the carrier to resolve it. If a package arrives damaged, see our Return and Refund Policy for how to report it.
Sales tax
Sales tax is calculated at checkout where required. Tax-exempt customers can contact us with a valid exemption certificate before ordering.
Questions
Contact us at orders@curebrook.com or +1 954-408-2478, Monday to Friday, 8 AM to 6 PM ET.